Privacy Policy

Last Updated: September 2026

This policy explains what information Suntek Systems Inc. collects through this website, how it is used, and the choices available to you.

Who We Are

Suntek Systems Inc. provides freight forwarding, customs filing, warehouse, and accounting software. This policy covers www.suntekscm.com. It does not cover the separate applications our customers log into, which are governed by the agreements those customers sign with us.

Information You Give Us

When you request a demo or contact us through a form on this site, we collect the details you enter—typically your name, business email address, company name, the product you are interested in, and anything you write in the message field. We use this information to answer you and to follow up about the products you asked about.

Information Collected Automatically

Like most websites, ours records standard technical information when you visit: IP address, browser and device type, pages viewed, and the site you arrived from. We use Google Analytics to understand which pages are useful and where visitors have trouble. This information is used in aggregate and is not used to identify you personally.

Cookies

Cookies are small files a website stores in your browser. We use them to keep the site working, to remember your preferences, and for the analytics described above. You can block or delete cookies in your browser settings; parts of the site may not work as intended if you do.

Live Chat

The chat window on this site is operated by Tidio. If you start a conversation, Tidio processes the messages you send and any contact details you provide so that we can reply. Please do not send confidential shipment data or account credentials through chat.

How We Share Information

We do not sell your personal information. We share it only with service providers who help us run this site and respond to enquiries—for example, our website host, email delivery service, analytics provider, and chat provider—and only to the extent they need it. We may also disclose information where the law requires it.

How Long We Keep It

We keep enquiry records for as long as needed to answer you and to maintain a record of our business correspondence, and then delete or anonymise them. Analytics data is retained according to the retention period configured in Google Analytics.

Your Choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to the address below and we will respond. If you are a California resident, you have specific rights under California privacy law, including the right to know what personal information is collected and the right to request its deletion. We do not sell personal information.

Security

This site is served over an encrypted connection, and access to enquiry records is limited to Suntek staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

This site is intended for business use. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy as our website or the services we use change. The date at the top of this page shows when it was last revised.

Questions About This Policy

Write to us if you want to know what information we hold about you, ask us to correct or delete it, or raise a concern about how it is handled: